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Warranty Policy

Warranty Policy, Lost & Stolen Items

Our bags are all covered by a 90-day manufacturer's warranty from the date of receipt. Damaged bags caused by fire, sanitizer, neglect, and/or abuse of usage are not covered by our warranty. If purchase was made through a retailer or 3rd party websit

How do I file a Warranty Claim?

The first step is to reach out to our Support Team by emailing us at [email protected] with the subject line "Warranty Claim". To better assist you, please kindly provide us with the following:. All warranty claims must be filed through the place

I lost the strap for my Pixie Mood bag. What should I do?

Please reach out to us by sending an email to [email protected]. To best assist you, please include the following:. We will do our best to find a replacement for you so you can get back to loving your Pixie Mood bag!.