Pixie Mood

Please reach out to us by sending an email to support@pixiemood.com.To best assist you, please include the following:&#xA0;<ul><li style="font-size: 16px;">Your order number</li><li style="font-size: 16px;">A picture showing the entire front of the bag for style + colorway identification</li><li style="font-size: 16px;">If your strap is damaged please send a picture showing the affected area</li><li style="font-size: 16px;">Your address for delivery</li></ul>We will do our best to find a replacement for you so you can get back to loving your Pixie Mood bag! <img src="https://attachments.gorgias.help/uploads.gorgias.io/5k0Dw701l9xvoQAM/Clara-b8406b81-c669-47b3-bb21-81ab67575d98.gif" style="width: 300px;" class="fr-fic fr-dib">

Please reach out to us by sending an email to support@pixiemood.com. To best assist you, please include the following:. We will do our best to find a replacement for you so you can get back to loving your Pixie Mood bag!.

I lost the strap for my Pixie Mood bag. What should I do?

Warranty Policy

How are you animal-friendly or cruelty-free?

How do I contact Pixie Mood?

What is an E-Gift Card?

The strap I purchased is not compatible with my bag, can I return it?

How do I change, edit or add items to my order?

What types of payment do you accept?

There is an item or promotional product missing from my order

The Pixie Mood product that caught my eye is currently out of stock, will it be restocked?

How do I cancel my order?

Can I get a price adjustment?

Order Inquiries

Where do you ship to?

When will my order arrive?

Is there an environmental impact from shipping?

Is the packaging used environmentally friendly?

Shipping

Where do you ship Internationally?

International Shipping & Duties

International Returns

International Orders

Orders

Return & Refund Policy

Warranty Policy, Lost & Stolen Items

How do I file a Warranty Claim?

Recycled Vegan Leather

Cork

Nubuck (Vegan Suede)

Masks & Chains

General Care

Product Care

What does "Invalid Postal Code" mean?

My order says "Failed Payment", was my credit card charged?

Error Messages

Where do I enter my discount code?

I placed an order online and never received a confirmation email

Technical Support

Technical Support & Errors

Our Story

Sustainability Initiatives

Our Brand

Hardware & Lining

RFID-Blocking Technology

Manufacturing

Our Products

Share-A-Sale

Wholesale

I'm an influencer who would like to collaborate with Pixie Mood

We are a brand who would like to collaborate with Pixie Mood

Partnerships

I lost the strap for my Pixie Mood bag. What should I do?Updated 2 years ago