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FAQ

How are you animal-friendly or cruelty-free?

We don’t use any animal skins or by-products to produce the bags.  We love animals and we believe fashion would be even more awesome without harming any animals. We strive to provide a cruelty-free option to those who love fashion and fun accessories

How do I contact Pixie Mood?

To reach out to Pixie Mood please email us at [email protected]. Your message will be sent straight to our Support Team who will answer as quickly as possible!. Kindly note our team operates Monday - Friday, 10 am - 6 pm EDT. If you are intereste

What is an E-Gift Card?

Give the gift of choice and send an E-Gift Card* directly to your recipient’s inbox!. Our E-Gift Cards are not physically shipped to you. After placing the order a redemption code will be emailed to you automatically. For help on redeeming your E-Gif

The strap I purchased is not compatible with my bag, can I return it?

The strap I purchased is not compatible with my bag, can I return it?. All strap styles are final sale, ineligible to be returned or exchanged. We always do our best to ensure you love your Pixie Mood products as much as we do. If the strap you purch